VOGUELOOMS

At Vogue Looms, we are dedicated to ensuring you are completely satisfied with your purchase. If, for any reason, you are not entirely happy with your new wireless Bluetooth earphones, in-ear headphones, neckband earphones, or gaming headsets, we offer a flexible and customer-friendly returns policy. Your satisfaction is our top priority, and we are here to make the return process as easy as possible.

Eligibility for Returns

We accept returns on most of our products within 30 days of the purchase date. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as when it was received. Please ensure all accessories, manuals, and parts are included. Items that show signs of wear, damage, or are missing components may not be eligible for a full refund.

How to Initiate a Return

To start the return process, simply contact our customer support team at [email protected] with your order number and a brief description of the reason for your return. We’ll respond promptly with the next steps and provide you with any necessary details, including how to send your item back to us. Please wait for our confirmation before shipping any items to ensure the smooth handling of your return.

Return Shipping

For all returns, the customer is responsible for return shipping costs unless the item is defective or there was an error on our part. We recommend using a trackable shipping service when returning products to us, as we cannot guarantee that we will receive your returned item without proof of shipment. If the product was damaged upon delivery or you received the wrong item, please let us know and we will cover the return shipping fees.

Refund Process

Once your returned item is received and inspected, we will send you an email notification. If your return is approved, a refund will be processed to your original method of payment. Please allow 5-10 business days for the refund to appear on your account, depending on your payment provider.

Exchanges

If you would like to exchange your item for a different product, color, or style, the process is simple! Reach out to us at [email protected] with the details of your request. As with returns, items must be in original condition and packaging to be eligible for an exchange. We will guide you through the process and ensure you get the product you want.

Defective or Damaged Products

If you receive a product that is defective, damaged, or not functioning as expected, we want to make it right. Please contact us immediately at [email protected] and provide details, including photos if necessary, so we can arrange for a replacement or a full refund, depending on your preference. We strive to ensure that every product leaving our warehouse meets the highest standards of quality, but we will always resolve any rare issues promptly and fairly.

Non-Returnable Items

For hygiene and safety reasons, certain items such as ear tips or other small earphone accessories may not be eligible for return if they have been opened or used. Please contact us if you have any concerns about the specific product you are returning.

Thank You for Shopping with Vogue Looms

Your trust and satisfaction mean everything to us. At Vogue Looms, we’re committed to providing premium audio experiences that you’ll love, and our returns policy is designed to give you peace of mind. If you have any further questions or need assistance, don’t hesitate to reach out to our friendly customer service team at [email protected].

Thank you for choosing Vogue Looms, where sound and service meet your highest expectations!